{"id":3754,"date":"2026-07-12T10:13:30","date_gmt":"2026-07-12T10:13:30","guid":{"rendered":"https:\/\/www.amn.gov.et\/en\/?p=3754"},"modified":"2026-07-12T10:13:32","modified_gmt":"2026-07-12T10:13:32","slug":"11-mesob-one-stop-centers-deliver-150-digital-public-services-across-addis-ababa-mayor","status":"publish","type":"post","link":"https:\/\/www.amn.gov.et\/en\/11-mesob-one-stop-centers-deliver-150-digital-public-services-across-addis-ababa-mayor\/","title":{"rendered":"11 Mesob One-Stop Centers Deliver 150 Digital Public Services Across Addis Ababa: Mayor"},"content":{"rendered":"\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"682\" src=\"https:\/\/www.amn.gov.et\/en\/wp-content\/uploads\/sites\/3\/2026\/07\/745393954_26915391771468651_6484806561029492502_n-1024x682.jpg\" alt=\"\" class=\"wp-image-3755\" srcset=\"https:\/\/www.amn.gov.et\/en\/wp-content\/uploads\/sites\/3\/2026\/07\/745393954_26915391771468651_6484806561029492502_n-1024x682.jpg 1024w, https:\/\/www.amn.gov.et\/en\/wp-content\/uploads\/sites\/3\/2026\/07\/745393954_26915391771468651_6484806561029492502_n-300x200.jpg 300w, https:\/\/www.amn.gov.et\/en\/wp-content\/uploads\/sites\/3\/2026\/07\/745393954_26915391771468651_6484806561029492502_n-768x512.jpg 768w, https:\/\/www.amn.gov.et\/en\/wp-content\/uploads\/sites\/3\/2026\/07\/745393954_26915391771468651_6484806561029492502_n.jpg 1280w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">AMN PLUS-July 12,2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Speaking at the Addis Ababa City Council&#8217;s 4th Regular Session of its 5th-Year Council Meeting, Addis Ababa Mayor Her Excellency Adanech Abiebie said that, as part of the city administration&#8217;s commitment to modernizing public service delivery, 11 Mesob One-Stop Digital Government Service Centers, including the central headquarters, have been established to provide faster, more efficient, and integrated government services.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Mayor Adanech said that these centers currently provide 150 types of services through a centralized system.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The mayor also noted that 41 distnict services from eight institutions are being delivered through mobile Addis Mesob service units operating in densely populated public spaces across the city.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.amn.gov.et\/en\/wp-content\/uploads\/sites\/3\/2026\/07\/744536325_1436984684855277_4102125428029245564_n-1024x683.jpg\" alt=\"\" class=\"wp-image-3756\" srcset=\"https:\/\/www.amn.gov.et\/en\/wp-content\/uploads\/sites\/3\/2026\/07\/744536325_1436984684855277_4102125428029245564_n-1024x683.jpg 1024w, https:\/\/www.amn.gov.et\/en\/wp-content\/uploads\/sites\/3\/2026\/07\/744536325_1436984684855277_4102125428029245564_n-300x200.jpg 300w, https:\/\/www.amn.gov.et\/en\/wp-content\/uploads\/sites\/3\/2026\/07\/744536325_1436984684855277_4102125428029245564_n-768x512.jpg 768w, https:\/\/www.amn.gov.et\/en\/wp-content\/uploads\/sites\/3\/2026\/07\/744536325_1436984684855277_4102125428029245564_n-1536x1025.jpg 1536w, https:\/\/www.amn.gov.et\/en\/wp-content\/uploads\/sites\/3\/2026\/07\/744536325_1436984684855277_4102125428029245564_n.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">According to her, the Mesob centers have so far served more than 262,784 residents, with an average customer satisfaction rate of 99 percent. In addition, the administration has digitalized 45 services that were not previously available through the physical centers, bringing the total number of digitally accessible services to 392.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To strengthen transparency and accountability in public service delivery, the city administration, in collaboration with the Addis Media Network, has introduced two public engagement platforms: &#8220;Agelgayu&#8221; (The Servant), a live broadcast program through which government leaders respond directly to public questions, and &#8220;Warka&#8221;, a town hall forum that facilitates face-to-face dialogue between public officials and residents.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.amn.gov.et\/en\/wp-content\/uploads\/sites\/3\/2026\/07\/744489373_1816932473049089_4996411692875295080_n-1024x683.jpg\" alt=\"\" class=\"wp-image-3757\" srcset=\"https:\/\/www.amn.gov.et\/en\/wp-content\/uploads\/sites\/3\/2026\/07\/744489373_1816932473049089_4996411692875295080_n-1024x683.jpg 1024w, https:\/\/www.amn.gov.et\/en\/wp-content\/uploads\/sites\/3\/2026\/07\/744489373_1816932473049089_4996411692875295080_n-300x200.jpg 300w, https:\/\/www.amn.gov.et\/en\/wp-content\/uploads\/sites\/3\/2026\/07\/744489373_1816932473049089_4996411692875295080_n-768x512.jpg 768w, https:\/\/www.amn.gov.et\/en\/wp-content\/uploads\/sites\/3\/2026\/07\/744489373_1816932473049089_4996411692875295080_n-1536x1025.jpg 1536w, https:\/\/www.amn.gov.et\/en\/wp-content\/uploads\/sites\/3\/2026\/07\/744489373_1816932473049089_4996411692875295080_n.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">According to the mayor, records show that 89 percent of service-related complaints raised through these platforms have been resolved.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">She stated that the feedback mechanism has contributed to strengthening accountability within public institutions and has enabled corrective and disciplinary measures to be taken against officials and professionals found to have fallen short in delivering public services.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">By Leta Teresa<\/p>\n","protected":false},"excerpt":{"rendered":"<p>AMN PLUS-July 12,2026 Speaking at the Addis Ababa City Council&#8217;s 4th Regular Session of its 5th-Year Council Meeting, Addis Ababa Mayor Her Excellency Adanech Abiebie said that, as part of the city administration&#8217;s commitment to modernizing public service delivery, 11 Mesob One-Stop Digital Government Service Centers, including the central headquarters, have been established to provide [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"cybocfi_hide_featured_image":"","footnotes":""},"categories":[14],"tags":[],"class_list":["post-3754","post","type-post","status-publish","format-standard","hentry","category-addis-ababa-affairs","entry"],"_links":{"self":[{"href":"https:\/\/www.amn.gov.et\/en\/wp-json\/wp\/v2\/posts\/3754","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.amn.gov.et\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.amn.gov.et\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.amn.gov.et\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.amn.gov.et\/en\/wp-json\/wp\/v2\/comments?post=3754"}],"version-history":[{"count":1,"href":"https:\/\/www.amn.gov.et\/en\/wp-json\/wp\/v2\/posts\/3754\/revisions"}],"predecessor-version":[{"id":3758,"href":"https:\/\/www.amn.gov.et\/en\/wp-json\/wp\/v2\/posts\/3754\/revisions\/3758"}],"wp:attachment":[{"href":"https:\/\/www.amn.gov.et\/en\/wp-json\/wp\/v2\/media?parent=3754"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.amn.gov.et\/en\/wp-json\/wp\/v2\/categories?post=3754"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.amn.gov.et\/en\/wp-json\/wp\/v2\/tags?post=3754"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}